If the information here doesn't answer your questions, please don't hesitate to contact us. We love to hear from you.
My Doggie Doorbell stopped working. It doesn't ring every time. Sometimes it rings randomly. What should I do?
You may also need to replace the small 12 volt A23 battery in the transmitter. It can be found in electronic stores or online inexpensively. (Search Ebay.com).
Now test the transmitter to make sure it will ring the receiver. Replace the transmitter back into the housing.
The batteries in the receiver and transmitter can last a few months to a year.
You do not need to place the doorbell by the door. It is not important for your dog to hear the sound. If the sound is too loud, you can place it in a cupboard or drawer.
Small dogs sometimes can have dainty touches. Although the Pebble Smart Doggie Doorbell is very sensitive and requires only a light touch to trigger, small dogs can take longer to train. The trick is to break the training process down to tiny steps. Use the "target" method outlined in our instruction manual. At the beginning, you may want to reward your dog even when he/she glances at the doorbell. As your pup masters each step, withhold the treat a little longer to get him to push the target a little harder. ( Read the story of a friend who trained a 13-year old Chihuahua on the Doggie Doorbell.)
If you want to know if your dog can be trained to press the doorbell, you can use a bottle cap held in your hand as the target. Through several training sessions gradually teach your dog to nudge the cap with enough force that will move the bottle cap. If you can feel the nudge and the cap is moves a little, you know your dog can be trained to use the Doggie Doorbell.
Another method is to train your dog to use his front paws to press on the doorbell. If you haven't purchased the doorbell yet, you can tape a piece of sticky note paper on the wall. Hang a piece of treat above the paper and see if your pup will stand up to reach for it and in the process put his paws on the target. After you receive the Doggie Doorbell, put the treat on the top of the cover. This will entice your dog to reach up and push on the disc.
You can locate the frequency letter printed on the labels on the receiver and the transmitter, before the serial number.
Please note, metal can interfere with radio signal transmission. Do not install the transmitter on a metal door or place the receiver on the refrigerator.
The small 12 volt battery inside the transmitter can be purchased inexpensively online at Ebay.com. Here is a link.