If the information here doesn't answer your questions, please don't hesitate to contact us. We love to hear from you.

In most cases, this is caused by low batteries. The first thing to try is to replace the AA batteries in the receiver. Even though the receiver may work by itself, it may not to receive signal properly. It is the best to use major brand batteries. (Roll the mouse over an image to see descriptions.)

You may also need to replace the small 12 volt A23 battery in the transmitter. It can be found in electronic stores or online inexpensively. (Search Ebay.com).

Now test the transmitter to make sure it will ring the receiver. Replace the transmitter back into the housing.

The batteries in the receiver and transmitter can last a few months to a year.

We have a one-year manufacturer's warranty. Under the warranty, we will replace defective parts, free of charge. Please note that the most common cause of malfunctioning is low batteries. If your Doggie Doorbell stopped working after a few months or a year, it is most likely that you need new batteries. Remember to replace both the AA batteries in the receiver and the small battery in the transmitter. Please see details below.

You may return the product within 45 days of the purchase. If the product is unused, we will issue a full refund equal to the purchase price. If the product is used, we will issue a partial refund that is the purchase price minus 20% restocking fee. You will pay for the return shipping. Please contact us first to obtain a return authorization and the return shipping address.

The instruction manual contains important (and some cautionary) information on installation and training. Please take a few moments to review it before you get started.

Some dogs are sensitive to sound. Our instruction manual contains information on how to acclimate your dog to the tunes. First, do not test the doorbell near your dog. Place the receiver (chime) in another room and close the door. Let your dog hear the sound from a distance. Each time when the sound goes off, give him a treat. Observe your dog and see if he is comfortable hearing the sound. If he is, bring the receiver a little closer and repeat the process.

You do not need to place the doorbell by the door. It is not important for your dog to hear the sound. If the sound is too loud, you can place it in a cupboard or drawer.

Yes. In response to our customers' suggestions, now the newly available models have a volume control on the receiver. You can push a side button to cycle through the four levels of volume.

The sound ranges from 65 to 80 decibels. It is loud enough for most of houses with multiple floors. You can place the receive in a central location. If you have long hallways or a basement room in a far corner, or if you are hard of hearing, you can purchase an additional receiver.

Small dogs sometimes can have dainty touches. Although the Pebble Smart Doggie Doorbell is very sensitive and requires only a light touch to trigger, small dogs can take longer to train. The trick is to break the training process down to tiny steps. Use the "target" method outlined in our instruction manual. At the beginning, you may want to reward your dog even when he/she glances at the doorbell. As your pup masters each step, withhold the treat a little longer to get him to push the target a little harder. ( Read the story of a friend who trained a 13-year old Chihuahua on the Doggie Doorbell.)

If you want to know if your dog can be trained to press the doorbell, you can use a bottle cap held in your hand as the target. Through several training sessions gradually teach your dog to nudge the cap with enough force that will move the bottle cap. If you can feel the nudge and the cap is moves a little, you know your dog can be trained to use the Doggie Doorbell.

Another method is to train your dog to use his front paws to press on the doorbell. If you haven't purchased the doorbell yet, you can tape a piece of sticky note paper on the wall. Hang a piece of treat above the paper and see if your pup will stand up to reach for it and in the process put his paws on the target. After you receive the Doggie Doorbell, put the treat on the top of the cover. This will entice your dog to reach up and push on the disc.

Each Pebble Smart Doggie Doorbell comes on a fixed frequency. There are two frequency types, A and D. You can locate the frequency letter printed on the labels on the receiver and the transmitter, before the serial number. The transmitter and the receiver must have the same frequency for them to work together. Different units of the Doggie Doorbells on the same frequency can work together. In other words, they will cross-ring each other.

frequency-code

In open space, the working distance between a transmitter and a receiver is over 250 feet. With walls and other obstacles, this working distance will be shorter but more than enough for most houses. We've tested it in buildings over 10,000 square feet without problems.

Please note, metal can interfere with radio signal transmission. Do not install the transmitter on a metal door or place the receiver on the refrigerator.

A Twin-Pack contains two transmitters and one receiver. They are set on the same frequency. Both transmitters will ring the receiver. This works well for installing on the inside and outside of a door.

twin-pack-same-door

A 2-Pack for the Same Door contains two complete units of the Doggie Doorbell on the same frequency. In comparison to the Twin-Pack, a 2-Pack would have two transmitters and two receivers. Because they are set on the same frequency, both transmitters will ring the both receivers. Some dog owners prefer to have two receivers, placing one in a far corner of the house, so that they will not miss their dog ringing the doorbell.

2-pack-same-frequency

A 2-Pack for 2 Doors contains two complete units of the Pebble Smart Doggie Doorbell on different frequencies. They will not cross-ring each other. With this pack, you can set the two receivers on different tunes so that you can differentiate which doorbell your dog is ringing. This is a suitable solution if you have two doors far apart.

2-pack-different-frequencies

First find the frequency of your current set. It is the single letter before the serial number, printed on the sticker label on your receiver. It should be either A or D.

frequency-code

Then, on our Purchase page, order either the Single Pack Select or Twin-Pack Select. Use the dropdown to select the frequency. If you want the new set to work with your current set, select the same frequency. Otherwise, select a different frequency.

The small 12 volt battery inside the transmitter can be purchased inexpensively online at Ebay.com. Here is a link.

Generally, metal objects will interfere with signal transmission. It is the best not to place the transmitter or the receiver near a metal object. The interference can be less pronounced when the batteries are full and more noticeable when batteries are less than full.

It depends on the receiver model you have. (Roll the mouse over an image to see descriptions.)

If you want to quickly reset the tune back to the original "ding-dong," remove the batteries from the back of the receiver for 30 seconds and put them back. This will reset the receiver.

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